Retail Assistant

This year, Harry Potter Shop is celebrating 25 Years of Magic at the ‘Christmas in Oxford’ Market on iconic Broad Street. One of the original filming locations for the Harry Potter film series, Oxford University serves as the perfect backdrop for a truly magical Christmas shopping event.

We’re looking for reliable and enthusiastic candidates who want to spread the festive magic for five exciting weeks at the official Harry Potter Shop stall. Sure to be a focal point for the market, the stall will give fans the opportunity to buy exclusive Harry Potter Oxford product!

Role Responsibilities

• Help exceed customer expectations by understanding and demonstrating exceptional service.
• Displaying good listening skills, identifying customer needs and responding to them quickly.
• Working collaboratively with team members to achieve sales targets and enhance customer experience.
• Replenishing stock and maintaining high standards of visual merchandising and housekeeping.
• Share the Harry Potter story with passion and purpose.
• Use storytelling to elevate the customer experience, paint a picture of how a product can be used or gifted, turning a transaction into a meaningful interaction.
• Showing a genuine interest in other people and willingness to help customers and colleagues alike.
• Tailor your service to meet diverse customer needs; being aware and responsive to different cultural preferences, accessibility needs and communication styles.
• Create a welcoming environment for all customers, treating every customer with respect and ensuring everyone feels valued.
• Maintaining and demonstrating security and Health and Safety awareness.
• Showing flexibility and willingness to meet stall needs during the period of employment regarding hours, work and duties.

Skills &Knowledge Required

• Positive, friendly and enthusiastic attitude.
• Ability to work at pace whilst maintaining accuracy and attention to detail.
• Strong teamwork and communication skills.
• Willingness to work across shopfloor and back‑of‑house areas.
• Retail experience is helpful but not essential — full training will be provided.

Terms & Conditions

• Staff will work in two teams, each working on a rolling 4 day on 4 day off pattern, with peak support staff working 2 days a week from Thursday-Sunday.
• Core team hours will work an approximate average of 40hrs per week, with peak support staff working approximately 16hrs per week.
• Trading hours for the stall are 10am-6pm (Monday-Wednesday) and 10am-8pm (Thursday-Sunday) with the exception of Christmas Eve (10am-5:30pm) and Christmas Day (Closed).
• Candidates will have flexibility to extend working hours to support the operation where required. Additional shifts may be available to peak support staff as and when required.

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