Resident Liaison & Building Safety Communications Lead

Metropolitan Thames Valley is seeking a Customer Liaison Officer in London to join the Building Safety team. You will lead communications with residents during safety surveys, remedial works, and interim measures, acting as the main liaison between residents and internal teams to ensure a high standard of customer care.

You will coordinate access to residents’ homes, tailor support to individual needs, and track satisfaction while supporting continuous service improvements across MTVH’s housing

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