Work from home, London-based with regular face-to-face meetings with clients and colleagues.
About the Agency
We are an independent creative and design agency partnering with ambitious brands across branding, digital experiences, and packaging design. Operating on a remote-first model, we believe great work comes from trust, flexibility, and autonomy. We are looking for a mid-weight Account Manager with three to five years of agency experience to join our client services team and help drive organic growth across our expanding portfolio.
Role Overview
As an Account Manager, you will serve as the primary day-to-day contact for our key clients, managing creative workflows from brief to final delivery. You will act as the bridge between our clients and our remote design, strategy, and production teams. Your focus will be on building strong relationships, ensuring projects are delivered on time and within budget, and proactively identifying opportunities to add value and grow existing accounts.
Key Responsibilities
- Manage end-to-end delivery of creative and design projects, ensuring high standards of execution across branding and digital assets.
- Build trusted relationships with client stakeholders, understanding their commercial goals and translating them into clear creative briefs.
- Coordinate with internal remote creative teams, managing timelines, resourcing, and feedback loops via digital collaboration tools.
- Monitor project financials, scope, and profitability, flagging potential risks or out-of-scope requests early.
- Identify opportunities for organic account growth and upsells by staying closely attuned to client challenges and industry trends.
- Contribute to agency pitch processes and proposal writing for existing and prospective clients.
Candidate Requirements
- Three to five years of account management experience gained within a design, branding, or creative agency environment.
- Proven track record of managing and delivering multiple concurrent creative projects from inception to completion.
- Strong commercial awareness with experience managing budgets, profit margins, and project scopes.
- Exceptional written and verbal communication skills tailored for effective remote collaboration and client management.
- Familiarity with project management platforms and creative workflows.
- Self-motivated, highly organised, and comfortable working autonomously in a remote setting across the UK.
What We Offer
- Competitive base salary depending on experience.
- Annual performance-based bonus tied to client retention and account growth.
- Home office setup budget and a monthly broadband/utilities allowance.
- Flexible working hours and regular team social events, with monthly in-person meetups.
- 20 days holiday plus bank holidays and the ability to earn 1 extra leave day for every year worked.
- Access to our Group Personal Pension Scheme.
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