Company: Aptia UK Limited
Location: City of Edinburgh
Job Description:
Aptia UK Limited in Edinburgh is seeking an experienced Contact Centre Manager to lead the First Contact Team, driving service excellence for pension members and ensuring compliance with FCA Consumer Duty.
You will coach a team of advisors, manage SLAs and KPIs, oversee recruitment and capability development, and champion continuous improvement in a fast-paced, regulated financial services environment.
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Posted: October 8th, 2026