Company: Aptia Group
Location: City of Edinburgh
Job Description:
Aptia Group in Edinburgh is seeking an experienced Contact Centre Manager to lead our First Contact Team (FCT) in delivering exceptional service to pension scheme members. You will coach a team of advisors, manage performance metrics, and ensure compliance with FCA Consumer Duty and data protection requirements.
You’ll drive operational excellence, hire and develop talent, and implement process improvements in a fast-paced financial services environment.
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Posted: October 8th, 2026