HR Operations Manager – Reward – 90,000 – London, Hybrid

Overview

In this role you will lead pay, reward and payroll operations within a financial services employer. You will own the reward lifecycle, partner with a third-party payroll provider and contribute to the annual pay review, while enhancing HR/payroll systems. You will drive governance, data accuracy and process improvements to increase efficiency. This role blends hands-on delivery with strategic thinking to scale rewards and payroll capabilities across the business.

Responsibilities

• Manage relationship with the third-party payroll provider to ensure accurate, high-quality payroll service.
• Own end-to-end reward lifecycle, including salary changes, promotions, pay reviews and other reward activities.
• Lead the annual pay review process, coordinating stakeholders and timelines.
• Collaborate with Finance and HR to align payroll, reward and people data.
• Maximise Sage payroll system capabilities, driving automation, reporting and controls.
• Support global mobility processes and considerations for internationally mobile employees.
• Ensure governance, controls and compliance across payroll and reward processes.
• Review and streamline HR operations processes, seeking automation opportunities.
• Produce and analyse payroll, reward and people data to inform decisions.
• Act as SME on pay, payroll and reward issues, guiding HR and stakeholders.
• Support wider HR projects requiring operational, systems, payroll or reward input.

Key requirements

• Strong experience in HR operations, payroll and reward, ideally in a complex organisation.
• Proven experience managing or overseeing a third-party payroll provider.
• Solid knowledge of the annual pay review and reward cycle.
• Experience with HR/payroll systems; Sage knowledge is desirable.
• Track record of improving processes, systems and operational efficiency.
• Experience with global mobility or internationally mobile employees.
• Strong analytical skills and exceptional attention to detail.
• Comfort working with senior stakeholders across HR, Finance and the business.
• Excellent organisational and project management skills with multiple deadlines.
• Pragmatic, solutions-focused mindset and ability to execute.

• analytical thinking
• attention to detail
• stakeholder management
• Sage payroll system
• payroll systems
• data analysis and reporting

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