GBM Account Specialist

Overview

In this role you provide operational support for the Global Benefits Management program, assisting with insured employee benefits for multinational clients. You will work within a collaborative team, coordinating with brokers and internal stakeholders while ensuring governance and data integrity. The position blends client-facing elements with process improvement in a global context. A strong organisational focus and proactive delivery will help shape efficient benefits delivery and renewals across regions.

Pay / Benefits

• 25 days holiday (buy/sell up to 5 days)
• excellent pension contributions
• private health insurance
• employee assistance program
• volunteering opportunities
• hybrid working pattern

Responsibilities

• Support GBM appointments implementation and ongoing management to keep clients satisfied and aligned with stakeholders
• Ensure adherence to GBM Rules of the Road by local brokers
• Provide renewal directions and project timelines for brokers and clients
• Outline data and reporting expectations to brokers and clients
• Maintain internal policy tracking and benefit platforms, assisting with platform management when needed
• Peer review tasks via Centre of Excellence and deliverables to clients
• Support sales opportunities and demonstrations of policy tracking/inventory platforms

Key requirements

• Experience in Insurance, Financial Services or Employee Benefits with multinational exposure
• Proficiency in MS Word, PowerPoint and Excel
• Experience in process building, best practices or efficiency projects
• Strong oral, written communication and presentation skills
• Good analytical skills and high attention to detail
• Ability to work in a global team environment
• Self-starter, quick learner, quality-focused and able to meet deadlines
• Strong teamwork and ability to work independently with limited supervision

• strong communication
• teamwork
• detail-oriented
• MS Word
• PowerPoint
• Excel

…