Account Manager – Darwin

Overview

In this role you will manage a portfolio of global and national clients on Mercer’s market-leading employee benefits platform. You’ll align client objectives with cross-functional teams to drive benefits changes, retention, and growth. You’ll work closely with delivery teams to implement system enhancements and keep clients informed, while supporting events and thought leadership communications. This is a hybrid London role that offers exposure to a scale-driven SaaS platform within a global professional services context.

Pay / Benefits

• professional development opportunities
• supportive leadership
• inclusive culture
• career opportunities
• well-being benefits
• hybrid work flexibility

Responsibilities

• Develop trusted client relationships across a portfolio of Global / National clients to understand business objectives
• Proactively project and change manage system enhancements by coordinating with configurators, integration engineers and benefit consultants and keep clients updated
• Provide excellent customer service to retain clients through contract renewals while maintaining profitability
• Support marketing events and communications to invite clients to events/webinars and deliver relevant thought leadership content
• Facilitate revenue growth within existing business through careful planning and execution

Key requirements

• Proven experience as an Account Manager, preferably in SaaS/Tech
• Ability to build trust with clients and internal stakeholders through empathy and approachability
• Strong organisation and communications skills, with proven project/change management experience
• Resilient with a positive outlook and able to lead by example
• Ambitious, driven and self-motivated to achieve targets and KPIs
• Commercially minded with ability to demonstrate value for investment in Darwin

• Empathy and relationship-building
• Excellent communication and presentation skills
• Organisational skills and attention to detail
• SaaS/Tech industry experience
• Project/change management
• Client relationship management

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