Director of Operations – London Marriott Hotel County Hall

Overview

In this role you lead the hotel’s operations as a member of the Executive Committee, shaping property-wide initiatives to boost guest experience and financial performance. You will oversee multiple departments, collaborate with owners and leadership, and drive brand-aligned improvements while sustaining a culture of engagement and service excellence. You’ll manage capital projects, use data to identify solutions, and partner with stakeholders to deliver sustainable business success. This is a strategic, impact-driven position in a luxury hospitality setting with a strong focus on profitability and guest satisfaction.

Responsibilities

• Lead and develop departmental leaders across all operational functions
• Drive operational excellence while maintaining brand standards and service expectations
• Develop and execute operational strategies aligned with business and brand objectives
• Identify opportunities to improve profitability, productivity, and guest satisfaction
• Manage departmental budgets and deliver commercial performance against targets
• Oversee capital expenditure projects aligned with strategic priorities
• Leverage business insight and data to identify challenges and implement improvements
• Build relationships with guests, associates, ownership groups, and stakeholders
• Champion a culture of engagement, accountability, and service excellence
• Lead the implementation of brand and regional initiatives at property level

Key requirements

• Proven leadership experience in luxury or premium hospitality
• Experience leading complex, multi-department hotel operations
• Strong commercial acumen with a track record of delivering financial and operational results
• Experience managing budgets, forecasting, productivity, and capital investment projects
• Strong stakeholder management skills, including exposure to ownership and asset management
• Passion for guest experience with focus on profitability and operational efficiency
• Exceptional leadership, coaching, and team development capabilities
• Degree qualification in Hospitality, Business, or a related field preferred

• leadership
• coaching
• stakeholder management
• budgeting
• forecasting
• capital investment projects

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