Interim Service Manager (Prisons) – Maternity Cover

The Service Manager (Prisons) provides strategic and operational leadership for WIP’s prison-based services, primarily at HMP Bronzefield. The postholder is responsible for high-quality, trauma-responsive service delivery, effective staff management, strong partnerships, safeguarding, performance and delivery against contractual and organisational objectives.

Key Responsibility Areas

• 1. Lead and take accountability for the effective operational delivery and ongoing development of WIP’s prison-based services.
• 2. Provide effective leadership and management to staff, fostering a positive, inclusive, supportive and accountable team culture.
• 3. Maintain oversight of quality, safeguarding, risk, performance and client care across prison-based services.
• 4. Build and maintain effective partnerships with prisons, probation and other relevant agencies to ensure coordinated support for women.
• 5. Represent WIP and advocate for the needs and experiences of women affected by the criminal justice system.
• 6. Monitor outcomes, outputs and contractual requirements, using data, feedback and learning to demonstrate impact and improve services.

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