Team Leader – Trade Services – Global Credit Operations

Overview

In this role you lead a six‑person Client Services team in Trade Finance across the EMEA region, ensuring a high‑quality client experience while upholding risk controls. You’ll coach and develop team members, manage workflows and service levels, and partner with Sales, Product, Ops, and Tech to deliver a seamless servicing lifecycle. You’ll drive continuous improvement and onboarding initiatives, shaping how we support Trade Finance clients daily. This is a hands‑on leadership role with a clear impact on client satisfaction and operational risk.

Pay / Benefits

• Private healthcare for you and family
• Annual health screen option
• Competitive pension plan and life assurance
• Maternity and paternity leave and family-friendly policies
• Flexible benefits and wellbeing programs
• Flexible benefits and wellbeing resources

Responsibilities

• Lead and coach a team of six associates in Client Services and Registration & Distribution
• Manage workflows, capacity, and service levels to ensure timely, accurate responses
• Review operational metrics (emails, calls, SLAs, productivity, quality) and drive continuous improvement
• Set clear performance objectives and ensure adherence to procedures and controls
• Handle broad Trade Finance client enquiries and manage expectations with regular updates
• Escalate issues affecting client experience, operations, or risk in a constructive manner
• Apply Trade Finance knowledge to maintain strong client relationships and risk oversight
• Collaborate with Sales, Product, Ops, Technical Support and Fulfilment to deliver a consistent client experience
• Support onboarding, client education, and Trade Finance learning activities
• Pursue Operational Excellence by simplifying processes and improving oversight and efficiency
• Adhere to internal policies, risk frameworks, and regulatory requirements

Key requirements

• Experience leading, supporting or supervising a diverse team
• Experience in client service or another client-facing environment
• Experience working in an operational environment
• Knowledge of Trade Finance products
• Commitment to learning, development and continuous improvement

• Leadership
• Coaching and development
• Communication
• Collaboration
• Knowledge of Trade Finance products
• CDCS qualification highly desirable

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