Title: Tenany Sustainment Officer
Location: Midlands
Length of Contract: 4 Months
Rate/Salary: Competitive
We are currently recruiting for an experienced Tenancy Sustainment Officer to join a leading housing provider on an interim basis.
This is an excellent opportunity for someone with a strong background in social housing who is passionate about supporting residents to maintain their tenancies and prevent homelessness.
The Role
As a Tenancy Sustainment Officer, you will work closely with residents who may be experiencing financial, personal or social challenges that could put their tenancy at risk.
You will provide proactive, customer-focused support, helping residents overcome barriers and access the appropriate services and support.
- Managing a caseload of residents who require tenancy sustainment support.
- Identifying and addressing issues that could place tenancies at risk.
- Working proactively with residents to prevent tenancy failure and homelessness.
- Supporting residents with rent arrears, benefit entitlement, budgeting and financial difficulties.
- Making appropriate referrals to internal teams and external support agencies.
- Working closely with Housing Officers, Income teams and other key stakeholders.
- Developing effective support and action plans with residents.
- Carrying out home visits where required.
- Maintaining accurate and up-to-date case records.
- Working in line with relevant housing legislation, policies and procedures.
- Promoting tenancy stability and positive outcomes for residents.
About You
We are looking for someone with previous experience within social housing, tenancy sustainment, homelessness, income recovery or a related field.
- Experience managing a caseload within a housing or related environment.
- A good understanding of tenancy sustainment and homelessness prevention.
- Experience supporting residents experiencing complex or multiple needs.
- Knowledge of welfare benefits, rent arrears and financial inclusion.
- Excellent communication and interpersonal skills.
- The ability to build positive relationships with residents and partner agencies.
- Strong organisational and case management skills.
- The ability to work independently and manage competing priorities.
- A proactive, empathetic and solution-focused approach.
Previous experience within a Housing Association, Local Authority or other social housing environment is highly desirable.
#J-18808-Ljbffr…