Customer-Focused Fulfilment Contract Lead

Loom Talent is seeking a commercially minded Fulfilment Contract Manager to lead a key customer operation in a Sunderland warehouse. You will balance customer relations with day-to-day delivery, owning performance and driving cost, productivity, and people outcomes.

In this hands-on senior role, you’ll manage labour and costs, lead operational teams, and work with the wider logistics function to ensure seamless service and continuous improvement across the contract.

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