Role: Community Alarm Officer
Location: Harrow Civic Hub, Forward Drive, HA3 8NT (with travel across the Borough)
Employer: Pertemps Recruitment Partnership (on behalf of London Borough of Harrow)
Contract: Temporary – Initially 3 months, with potential for extension
Hours: 36 hours per week, including evenings, weekends and bank holidays as part of a 24-hour rota
Work Style: On-site / Mobile working
Rate: 17.26 per hour PAYE / 22.44 Umbrella
Pertemps Recruitment Partnership is seeking a dedicated and compassionate Community Alarm Officer to join the Careline Service at the London Borough of Harrow.
This is an essential front-line role providing emergency response and support to elderly and vulnerable residents across the borough, ensuring their safety and well-being out of hours.
Please note: A valid UK driving licence, access to a car, business insurance and Enhanced DBS are required for this role.
Key Responsibilities:
- Provide emergency response and support to elderly and disabled residents linked to the Helpline Alarm Service when nominated keyholders are unavailable.
- Carry out planned “Daily Rounds” at sheltered housing schemes when resident wardens are off duty or absent, delivering a full support service equivalent to the resident warden.
- Attend emergency calls without delay, gaining access, summoning help, providing physical assistance where appropriate, contacting relatives, emergency services, and updating the Helpline Service throughout.
- Maintain accurate and detailed records of all actions taken during emergency and routine calls.
- Report defects or urgent repairs within both council and non-council premises to the relevant maintenance or helpline teams.
- In the absence of resident wardens, carry out routine fire alarm testing, smoke alarm battery replacement, programming of key fobs, and support for CCTV systems.
- Provide access for contractors and ensure buildings are secure following incidents such as break-ins.
- Relay important welfare information about clients to Care Management teams and liaise closely with resident wardens, scheme staff, and other services.
- Support Careline Control Station operations as required, including alarm installation duties and call handling backup.
Requirements:
- Experience of caring for others or supporting vulnerable people in a paid or voluntary capacity.
- Experience of dealing with emergencies calmly and effectively.
- Excellent communication skills with the ability to engage sensitively with elderly and vulnerable people.
- Strong written and verbal communication skills, including accurate record-keeping and clear reporting.
- Current First Aid certificate and willingness to participate in ongoing training and development.
- Physically able to assist or transfer frail/disabled residents when required.
- Flexibility to work shifts as part of a 24-hour rota, including weekends and bank holidays.
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