Customer Complaints Adviser | 6‑Month FTC | Hybrid

Gatehouse Bank plc is seeking a Customer Complaints Adviser to manage day-to-day handling of customer complaints, ensuring regulatory timescales are met and drafting responses to maintain SLA and service standards.

You will build relationships, liaise with the Financial Ombudsman Service, and continuously improve customer satisfaction while developing knowledge of Gatehouse products. Hybrid working offered.

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