Compassionate Customer Complaints Specialist | Quality & Risk

Bupa is seeking a Customer Complaints Handler in Leeds to join the Risk & Governance team. This hybrid role involves managing complaints from receipt to resolution, coordinating with care homes, and drafting customer-focused responses to ensure transparency and quality of service.

The role supports continuous improvement and regulatory compliance, offering excellent benefits and flexible working arrangements. Full-time hours ensure consistent coverage and dedicated handling of customer concerns.

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