Inbound Retentions Specialist — Customer Care Pro

Verisure in Newcastle is hiring a Retentions Advisor to join our retentions team. Start date 9 March. The role involves handling inbound calls to retain customers, resolving escalated issues, and building long-term relationships to ensure satisfaction.

Working 37.5 hours per week with two shift patterns. Salary starts at £25,000 basic, increasing to £26,000 with progression, plus uncapped commission up to £50,000 OTE; holidays 29-31 days; DBS check required.

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