Our five core values – Listen, Keep It Simple, Do The Right Thing, Own It, and Aim for Greatness – are at the heart of everything we do, guiding our strategy and shaping our culture. We’re a branchless, largely paperless bank, committed to responsible banking, sustainability, and fostering an inclusive environment where everyone can thrive. Working Hours: You will work a 37.5 hour week, with shifts between the hours of Monday – Friday 9am – 5:30pm Hybrid working: All Starling colleagues spend a minimum of 10 days per month in the office with flexibility to work the rest from home.
What You’ll Do
- Oversee creative operations end-to-end, including project setup, brief intake, quality checks, workload traffic, resource allocation, and final project delivery.
- Lead critical brief assessment meetings, working with Head of BI/Production and 2 x Executive Creative Directors to assess briefs, agree production and creative team allocation, as well as time required to deliver.
- Implement a new workflow management platform and integrate practical AI tools into daily processes to improve efficiency.
- Track team capacity, workload requirements, and resourcing to ensure smooth project delivery.
- Manage stakeholders effectively by enforcing deadlines, securing necessary approvals on time, and resolving delivery issues as they arise.
- Collaborate closely with Producers, Creatives, Channel Owners, and Brand Integration teams to produce effective creative assets.
- Maintain a clear overview of all active projects and prioritise high-impact work when demand is high.
- Use AI tools to automate routine tasks and streamline project management workflows.
- Convert creative briefs into structured project plans, schedules, and resourcing models, while maintaining clear dependency maps and status updates.
Behaviours & Competencies
- Solid understanding of end-to-end creative and production processes.
- Proven track record of managing operations across multiple concurrent creative projects and teams.
- Strong attention to detail and organized execution, with a focus on driving tasks through to final completion.
- Ability to thrive in a fast and sometimes stressful work environment.
- Proficient in managing project timelines, budgets, and operational dependencies.
Essential Skills & Experience
- At least 5 years of experience in a creative operations role within an in-house studio, agency, or production environment.
- Hands-on experience using AI software to improve workflow efficiency.
- Proficient with workflow management platforms such as Jira or Monday.com.
- Experience collaborating with senior stakeholders and navigating corporate structures.
- Experience working in structured, process-oriented, or regulated business environments.
At Starling, we are on a mission to provide people with a fairer, smarter, and more human alternative to traditional banks. We are building a leading digital bank, driven by fast technology, fair service, and honest values. Our vision is to create a banking industry that serves everyone, which we accomplish by developing best-in-class proprietary technology, offering an exceptional customer experience, and establishing a strong, sustainable business.
Why Join Starling?
- Make an Impact: Work on projects that directly shape the future of banking and improve the financial lives of our customers. Starling is technology-led, and you’ll have the freedom to accomplish your goals in innovative ways.
- Culture of Excellence: Be part of a collaborative, empowered, and forward-thinking team. We encourage experimentation, ownership, and a relentless focus on “doing the right thing.”
- Growth and Development: We are committed to your professional growth, offering opportunities to learn new technologies, take on new challenges, and own interesting things from day one.
- A Bank That Cares: We’re a Living Wage employer, committed to flexible working, and dedicated to creating a fair, open, and safe working environment with compassion and inclusion at its core.
- Comprehensive Benefits: We offer a competitive salary and a comprehensive benefits package, including:
- Company-enhanced salary sacrifice pension scheme (7% employer contribution)
- Private Medical Insurance with Vitality including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton.
- 25 days holiday (plus take your public holiday allowance whenever works best for you)
- An extra day’s holiday for your birthday
- Life Insurance at 4x your salary.
- 16 hours of paid volunteering time a year.
- Ability to buy or sell annual leave.
- Generous family-friendly policies.
- Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
- Incentivised refer a friend scheme
- Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
- Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing
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