Marketing Operations Lead – Campaigns, Creative & Communications. Travel

Overview

In this role you will turn strategy into practical delivery for Marketing & Communications, leading the day-to-day operations of a busy function. You’ll coordinate multiple teams, align calendars with strategic priorities, and drive on-time, on-budget outputs with quality. You’ll line-manage a small team and enhance workflows, governance, and reporting to improve efficiency. This position offers influence across campaigns, content, and brand while supporting Travel Consultants with coordinated marketing resources.

Pay / Benefits

• Hybrid working
• Excellent benefits
• Competitive salary DOE

Responsibilities

• Own and manage the integrated delivery plan and operating calendar across Communications & PR, Campaigns & Content, and Brand & Creative
• Translate strategic priorities into timelines, responsibilities, dependencies and measurable outcomes
• Coordinate campaigns and creative projects across multiple teams
• Manage workloads and resources, protect capacity, and push back on unrealistic requests
• Lead delivery meetings, resolve blockers, and escalate decisions as needed
• Oversee the marketing helpdesk, triage requests and ensure SLA adherence
• Line-manage Senior Communications Executive, Campaigns & Content Manager and Brand & Creative Manager
• Set objectives, coach, and hold team members accountable for delivery
• Consolidate campaign performance reporting and provide updates on progress, risks and resources
• Manage monthly budget reconciliation, suppliers, software licences and contract renewals
• Improve workflows, governance and working practices across the function
• Identify opportunities to use AI and automation to reduce manual work and improve efficiency
• Support Travel Consultants with responsive, practical marketing assistance across the business

Key requirements

• Proven experience leading marketing operations or integrated marketing delivery or multidisciplinary teams
• Strong project management, workflow planning and resource allocation skills
• Experience managing people, budgets, suppliers and operational reporting
• Practical understanding of campaigns, communications, brand and creative production
• Confident stakeholder management, setting expectations and prioritisation
• Ability to balance BAU activity with reactive and strategic projects
• Experience using AI and automation tools to improve workflows
• Strong commercial awareness, organisational skills and focus on measurable outcomes
• Travel industry experience or a recognised project management qualification would be advantageous
• Track record of turning ambitious plans into organised delivery

• Collaborative mindset
• Commercially aware
• Stakeholder management
• AI and automation tools for workflow optimization
• Project management and resource planning
• Operational reporting and budget management

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