Income Assistant / Finance Administrator – Local Authority

Income Assistant

• – Hourly Pay: £13.45 PAYE
• – Location: Initially Attercliffe, moving to Manor Lane (near the parkway) in the new year
• – Hours: 37 hours per week
• – Job Type: Full-time, Temporary
• – DBS: Basic DBS check required

We are seeking three organised and confident Income Assistants to join our client’s Income Management team on an interim basis. This role is crucial in supporting a large-scale customer funding/support scheme, involving up to 10,000 customers. It is ideal for candidates with strong administrative and data-entry skills who are comfortable working with numbers and financial information.

Day-to-day of the role:

• – Issue communications to customers, including letters and text messages, regarding the support scheme.
• – Receive and process returned applications, ensuring accurate recording of applications, claims, and customer information.
• – Maintain and update Excel spreadsheets and the council’s housing management system.
• – Handle a limited number of customer enquiries related to applications.
• – Contact customers for additional information or clarification as needed.
• – Assist customers with completing application forms where necessary.
• – Provide general administrative support to Grade 5 Income Specialists.
• – Maintain accurate records and ensure efficient processing of information.
• – Use practical judgement to identify and elevate issues when necessary.

Required Skills & Qualifications:

• – Strong administrative and data-entry skills.
• – Good numeracy skills and confidence working with financial information.
• – Excellent attention to detail and accuracy.
• – Strong organisational skills with the ability to manage a busy workload.
• – Good written and verbal communication skills.
• – Basic working knowledge of Microsoft Excel, Outlook, and Word.
• – Ability to handle confidential and sensitive customer information appropriately.
• – Ability to work effectively as part of a team.

Desirable Experience:

• – Experience in administrative, business support, income, finance, housing, or customer service environments.
• – Experience processing applications, claims, or financial information.
• – Familiarity with high volumes of customer or data records.
• – Previous experience in a council, housing association, local authority, or similar public-sector.
• – Experience using housing management or similar case-management systems.

Benefits:

• – Competitive hourly rate.
• – Opportunity to contribute to a significant community support scheme.
• – Experience working in a dynamic public-sector environment.

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