Global Digital Customer Success Manager – Onboarding & Growth

Elsevier is seeking a Digital Customer Success Manager, Global, to design and deliver digital customer engagement programs that drive value across the customer lifecycle. You will work with CS leaders and cross-functional teams to create data-driven, personalized journeys that support onboarding, adoption, health, engagement, retention, and renewal readiness.

Leveraging Gainsight and CRM platforms, you will enable CS managers to focus on high-value interactions while driving continuous

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