Apple Systems Engineer – Helpdesk

Academia is currently seeking to recruit a new member of staff to support the growth of the Technical Services division. As a member of the Apple Helpdesk Team, the emphasis will be on providing high quality technical services & support to our, predominantly Jamf, managed and supported client base.

Amongst other tasks the Apple Systems Engineer will be responsible for:

• Tier 2+ remote desktop support for OSX, iOS and Jamf Pro




• Issue resolution




• Maintenance and automation of software for patch management




• Basic network troubleshooting and diagnostics




• MDM (Jamf) solution maintenance




• Solutions documentation




• ISO procedure documentation




• Ability to communicate technical concepts to a nontechnical audience

Key Skills

• Experience in managing an Apple Mac &/or Apple iOS environment from the ground up using Jamf Pro in a current (MacOS Sequoia and above) environment




• A passion for all things technology related




• Excellent all round communication skills especially in questioning and listening




• Excellent personal planning and work organisation skills




• Excellent telephone manner




• Ability to demonstrate solutions to customers when necessary




• Experience* &/or certification of any of the following:
  
  
  
  • Jamf Certified
    
    
    
    • Jamf Pro CCA or 300

    
    

    • Jamf Protect or 270 or above

    
    

    • Knowledge of modern Jamf management including Blueprints & SSO

    
    

    
    

  
  

  • Apple School Manager

  
  

  • Apple Business

  
  

  • Entra ID

  
  

  • Jamf Connect

  
  

  • PSSO

  
  

  • Jamf Protect

  
  

  • Jamf Security Cloud

  
  

  
  

Benefits

A sneak peek at some of our employee benefits…

• Gymmembershipcontribution




• HealthCash Plan




• Increasedannualleave withlength ofservice




• Free annual leave on your birthday




• Length of service bonus




• Free Will Writing service




• And more!

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