Insight Manager

Overview

In this role you will drive data-led decision-making across the business by leading customer, digital and brand insights. You will shape strategy by translating data into actionable recommendations and build measurement frameworks for digital initiatives. You will manage relationships with senior stakeholders and external partners, supporting site optimisation and customer research. You will contribute to the product roadmap to align with consumer needs and business goals. This is a collaborative, data-driven opportunity to influence decisions and advance in a retail context.

Pay / Benefits

• competitive salary
• benefits package
• career progression
• professional development

Responsibilities

• Lead on customer, digital, and brand insights to arm core functions with actionable data
• Drive a customer-led approach by delivering analytics and reporting to inform strategy
• Implement and optimise measurement frameworks for new digital initiatives and site functionality
• Develop and manage relationships with senior stakeholders, directors, and third-party partners
• Support site optimisation strategies and customer research initiatives
• Contribute to the development of the product roadmap aligning with consumer needs and business goals

Key requirements

• Proven experience in insight and analytics within retail
• Experience with Google Analytics, SQL, Tableau or similar BI tools
• Strong understanding of digital analytics, customer data and business intelligence
• Exceptional data storytelling and ability to translate insights into actionable recommendations
• Experience managing external agencies, third-party suppliers, and internal stakeholders
• Advanced Excel and data visualisation skills
• Knowledge of statistics or data science; Python or R is advantageous
• Previous line management experience is desirable

• data storytelling
• stakeholder management
• communication
• Google Analytics
• SQL
• Tableau

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