Digital Logistics Lead

Overview

In this role, you will lead the delivery of exam materials and digital assessments, ensuring they reach learners on time and to a high standard. You’ll manage seasonal and fixed-term teams, coordinate resource and capacity planning, and monitor performance to drive improvements. You will work with cross-functional colleagues to support end-to-end exam series and embed best practices across logistics. This is an opportunity to influence large-scale, high-stakes operations that directly support learners nationwide.

Pay / Benefits

• Hybrid working (minimum 2 days in office)

Responsibilities

• Lead teams of seasonal and fixed-term colleagues during peak delivery periods
• Manage picking, packing, filing, quality checking, and distribution of physical and digital exam materials
• Support operational planning for each exam series (resource, space, capacity)
• Monitor performance against KPIs and SLAs, escalate risks as needed
• Produce regular progress updates and management information for stakeholders
• Allocate workloads and deploy resources effectively
• Create and maintain training materials, work instructions, and QA processes
• Analyze operational data to identify efficiency, quality, and productivity improvements
• Collaborate with other AQA teams to ensure end-to-end delivery of exam series
• Drive continuous improvement and embed best practices across logistics operations
• Support reverse logistics and QC processes for physical materials ahead of results
• Coordinate with centres for digital delivery of media-based components (via DMP) and downstream processes
• Plan for each series, including space, capacity and resource setup
• Prepare supporting materials such as work instructions and QA checklists
• Contribute to delivery plans with detailed expenditure and resourcing for KPIs and financial targets
• Escalate issues and think creatively to address off-track activity
• Embed QA processes and align improvements with strategic priorities
• Monitor and report progress against delivery plans
• Maintain robust governance for end-to-end series delivery
• Engage with wider business priorities and share subject matter expertise

Key requirements

• Experience leading teams within logistics, operations, distribution, or related environments
• Strong organisational skills and ability to manage multiple priorities
• Experience monitoring performance and managing operational risks
• Data-driven approach with the ability to analyse information and identify improvements
• Excellent communication skills and stakeholder relationship-building
• Experience developing processes, quality standards, or continuous improvement initiatives
• Ability to remain calm and make effective decisions in fast-paced environments
• Proactive mindset and commitment to delivering high-quality outcomes
• Passion for operational excellence and customer service

• leadership
• stakeholder management
• communication
• data analysis
• MI reporting
• KPI/SLAs monitoring

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