Global Accounts and Retention Director/Manager (Spanish speaker required)

Overview

In this role you will own the end-to-end commercial relationship with Winnow’s top global accounts and define a consistent retention standard across regions. You will craft account plans, drive expansion and renewals, and act as the primary owner for named accounts, coordinating with regional leaders. You’ll establish a scalable framework for account health, ownership, and forecasting while partnering with cross-functional teams to maximize multi-country growth. This role offers the chance to shape enterprise partnerships at scale and contribute to a mission-driven, sustainability-focused company.

Pay / Benefits

• Competitive salary + variable compensation
• Pension contribution up to 6.5% of employer contribution
• Company private health insurance and eyecare allowance
• Life insurance (3x base salary)
• Company stock options package
• 2 Wellness hours per month + 48 gross monthly wellness allowance

Responsibilities

• Own end-to-end commercial relationship and strategy for named top global accounts, with annual reviews by the CCO
• Create and maintain account plans including expansion roadmaps, whitespace, and renewal risk
• Serve as the single accountable owner for each named account across regions
• Define and enforce the retention standard: account health, ownership mapping, renewal visibility, and pricing guard rails
• Lead growth within named accounts through expansion into new sites, markets, and product lines
• Negotiate renewals and contracts within established pricing guard rails with Finance and regional leaders
• Build senior relationships up to C-suite and coordinate executive reviews
• Provide consolidated reporting on named accounts: revenue, NRR, expansion, churn risk across regions
• Maintain escalation and handover criteria for accounts, including remediation plans and regional sign-off
• Coordinate with Product for roadmap input and with Growth Marketing for ABM on named accounts

Key requirements

• Fluent in Spanish and English, with senior-level presentation and negotiation skills
• Significant experience in global or strategic key account management, preferably in B2B SaaS or tech-enabled businesses serving multi-site enterprises
• Proven track record managing a portfolio of large, complex accounts across multiple countries with retention, renewal, and expansion results
• Experience designing or running retention processes such as churn signals, health scoring, renewal pipelines, or contract management

• results-driven
• strong communication and presentation skills
• relationship-building at all levels (CEO to analyst)
• retention processes (churn signals, renewal pipelines)
• account health scoring
• contract management

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