Overview
In this role you will act as the locale’s quality owner and primary client-facing linguistic expert for a global technology client. You will ensure all language work aligns with the client’s quality standards and a shared understanding of “good,” while coordinating with the Post-Editing team and reviewers. You will drive consistency, governance, and continuous improvement across UI, marketing, product, and support content, with regular collaboration with the client’s Language Manager. This is a long-term, remote freelance opportunity offering steady volume and close cross-functional engagement.
Responsibilities
- Analyze requirements and map style guide changes to content types and quality categories
- Coordinate alignment roundtables and publish a monthly quality digest
- Coach reviewers one-to-one, run shadowing sessions, and deliver data-driven training
- Translate recurring justification patterns into style guide proposals and share patterns with Quality Manager
- Maintain alignment with the client by escalating concerns with evidence and minimizing surprises
- Own locale review service score, RQE alignment performance, and arbitration integrity
- Manage relationship with the client’s Language Manager, including escalations and expectations tracking
Key requirements
- 3 to 5+ years in Localization Quality Assurance, Senior Language Lead, or Quality Governance roles
- Direct client/stakeholder management as primary point of contact for Language Managers
- Deep experience with localization evaluation frameworks (RQE, LQE, error rubrics, severity mapping)
- Ability to analyse style guide changes and map implicit client expectations by content type
- Hands-on facilitation experience (coaching, shadowing, alignment rounds, monthly quality reporting)
- Analytical approach to tracking error concentrations, severity drift, and alignment scores
- Native-level Maltese and professional-level English
- Preferred: experience with major technology localization programs and calibration/alignment tools
- stakeholder management
- coaching and mentoring
- facilitation and meeting leadership
- localization quality assurance frameworks (RQE, LQE)
- style guide analysis
- arbitration and escalation processes
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