Head of Operations: Growth & Delivery Leader

1st Formations is seeking a commercially minded Head of Operations to drive day-to-day performance across its customer sales, retention, service, mail, Co Sec, and serviced offices. The role requires leading multiple service lines with a hands-on approach, partnering with the CEO to translate strategy into scalable, profitable execution.

You will build KPI frameworks, improve processes, and oversee governance to support sustainable growth.

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