Quality Contracts and Supplier Relationships Senior Officer – Live Well

Overview

In this role you lead the strategic commissioning of adult social care and support services in Waltham Forest to enable independent living and choice for residents. You will manage a team and complex contracts, ensuring high-quality, cost-effective services aligned with commissioning priorities. You’ll work with cross-functional colleagues to monitor quality, compliance, and performance, shaping services to meet demographic and care needs. This is a mission-driven opportunity in a digitally-enabled, resident-focused borough.

Responsibilities

• Manage relationships, contracts and risks across markets to secure effective commissioning and delivery of high-quality, cost-effective services
• Provide contract management including performance, quality, audits, and visits; lead in contract monitoring and information sharing
• Implement Quality Assurance through provider visits, monitoring, performance frameworks, and audits; document findings and update frameworks
• Maintain accurate records (minutes, actions, tracking) and ensure timely dissemination
• Ensure compliance with KPIs and quality standards; escalate non-compliance and resolve
• Collaborate with contracts and commissioning colleagues to share performance data for decision-making

Key requirements

• Degree-level education
• Strong commissioning experience; knowledge of legislation, markets and best practice
• Experience in large, complex organisations
• Excellent communication, analytical and stakeholder-management skills
• Desirable professional qualification

• communication
• analytical thinking
• stakeholder management
• contract management
• quality assurance
• performance frameworks

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