Sales and Service Advisor

Overview

In this role you will guide customers through insurance product purchases, servicing, and renewals. You will deliver excellent customer service, with a focus on achieving sales targets over the phone while maintaining quality and accuracy. The position offers hybrid work after training and sits within the Arnold Clark Insurance Services team in Glasgow. You will collaborate with partners to secure the best products for customers and contribute to a supportive, growth-oriented culture.

Pay / Benefits

• 33 days’ holiday allowance
• generous retail discounts
• private healthcare
• Simplyhealth access to GP
• pension scheme
• maternity and paternity packages

Responsibilities

• Handle inbound and outbound calls to drive insurance sales
• Maximise sales opportunities within the insurance sector
• Assist customers with policy changes and renewal processes
• Input data across multiple systems with accuracy
• Ensure quality assurance measures are met against KPIs
• Coordinate with insurance partners to secure best-value products for customers

Key requirements

• >2 years’ experience in a similar insurance role
• High level of accuracy and attention to detail
• Professional and clear telephone manner
• Strong communication and influencing skills
• Ability to multi-task and prioritise workload
• Team-oriented collaboration

• strong communication
• influencing skills
• teamwork
• attention to detail
• data entry using multiple systems
• proficiency with insurance-related systems

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