Credit Control & Collections Associate

Overview

As SME Credit Control & Collections Associate in ENGIE’s Energy Supply team, you will own a portfolio of business accounts to secure payment and reduce aged debt. You’ll work with colleagues across Collections, Billing, Payments, Finance and Legal, plus external recovery partners, to resolve disputes and keep cash flow healthy. The role blends customer care with precise account management to support the business and customers. You’ll operate in a hybrid Leeds setting, taking ownership from day one and collaborating to drive financial performance. This is an opportunity to impact energy customers while growing within a supportive, inclusive team.

Pay / Benefits

• hybrid working (office 2 days per week)
• learning resources and professional development tools
• career development opportunities
• engaged and collaborative team
• benefits package

Responsibilities

• Contact customers by phone, email, and letter to secure payment and understand their situation
• Manage overdue accounts and determine the best next steps
• Review aged debt and prioritise actions to improve cash collection
• Reconcile accounts and investigate billing or payment queries accurately
• Collaborate with Billing, Finance and Legal to resolve disputes
• Set up and monitor payment plans within your authority
• Identify customers in financial difficulty and follow the appropriate support process
• Own and communicate clearly across multiple accounts and deadlines

Key requirements

• At least one year of experience in credit control, collections or a similar account management role
• Comfortable having difficult conversations in a professional and respectful way
• Clear written and spoken communication skills
• Strong organisational skills and the ability to manage multiple accounts and deadlines
• Attention to detail in reviewing account information
• Risk awareness and appropriate escalation
• Team collaboration across different functions
• Proficient in Microsoft Office with intermediate Excel skills
• GCSE English and Mathematics at grade 4/C or above

• Clear written and verbal communication
• Organisational discipline
• Attention to detail
• Risk awareness
• Microsoft Office
• Excel

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