Retail Client Services Manager – Germany

Overview

As Retail Client Services Manager, you will act as the main liaison between the UK Hub, local market clients and in-market partners to drive seamless campaigns and service delivery. You will oversee client activity across a market portfolio, using language skills and commercial focus to build trust and boost performance in retail execution. You will collaborate cross-functionally to identify improvements and opportunities across the EMEA Hub, shaping how we support clients in Europe. This role offers stakeholder leadership, hands-on project management and exposure to growth initiatives in a dynamic retail environment.

Pay / Benefits

• competitive salary 44,000 – 55,000 Per Annum plus 20% bonus
• company sick pay
• life assurance: 4x annual salary
• discounts and perks across partners
• development opportunities

Responsibilities

• Serve as the main link between the UK Hub, market client and in-market partner agency
• Manage client campaigns, requests, projects and end-to-end service delivery
• Provide clear client updates and stakeholder communication in market language
• Track budgets, SLAs and KPIs to drive commercial excellence and service improvement
• Influence, inspire and collaborate across teams, agencies and client stakeholders
• Identify growth, innovation and best-practice opportunities across the EMEA Hub

Key requirements

• Fluent in English & German, both written and spoken
• Previous account management or customer-facing experience, ideally across European markets
• Willingness to travel and stay away from home 1–3 nights per week
• Strong commercial awareness, critical thinking and confidence managing budgets and KPIs
• Excellent relationship-building skills across multicultural, multi-market teams
• Proactive, resilient and able to manage multiple projects, priorities and stakeholders

• relationship-building
• proactivity
• resilience
• budget management
• KPI tracking
• service delivery coordination

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