Retail Client Service Manager – France

Overview

In this role you will serve as the primary liaison between the UK Hub, local market client, and in-market partner agency to drive client campaigns and service delivery. You will manage end-to-end activities across a market portfolio, using language skills and commercial focus to build trust and boost performance in retail execution. You’ll monitor budgets, SLAs and KPIs, champion cross‑functional collaboration, and identify growth and best-practice opportunities across the EMEA Hub. This is a hands-on, multi-market role with travel to in-market locations.

Pay / Benefits

• Competitive salary 44,000–55,000 per annum + 20% bonus
• Company sick pay
• Life assurance: 4x annual salary
• Discounts and perks across partners
• Development opportunities

Responsibilities

• Act as the main link between the UK Hub, market client and in-market partner agency
• Manage client campaigns, requests, projects and end-to-end service delivery
• Provide clear client updates and stakeholder communication in the market language
• Track budgets, SLAs and KPIs to drive commercial excellence and service improvement
• Influence, inspire and collaborate across teams, agencies and client stakeholders
• Identify growth, innovation and best-practice opportunities across the EMEA Hub

Key requirements

• Fluent in English & French, both written and verbal
• Previous account management or customer-facing experience, ideally across European markets
• Willingness to travel and stay in-market for extended periods (1–3 nights as needed)
• Strong commercial awareness, critical thinking and confidence managing budgets and KPIs
• Excellent relationship-building skills across multicultural, multi-market teams
• Proactive, resilient and capable of handling multiple projects and stakeholders

• relationship-building
• proactive mindset
• resilience
• budget management
• KPI tracking
• SLA management

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