Senior Security Services Engineer

Overview

In this role you will be a customer‑facing technical advisor within our Professional Services team, focusing on a portfolio of Idira customers in UK & Ireland and across EMEA. You will guide Privileged Access Management (PAM) and security best practices, act as the technical representative with cross‑functional Idira teams, and drive long‑term adoption of Idira SaaS. You’ll combine hands‑on problem solving with strategic advisory to ensure customers realize value and secure environments. This role offers impact across architecture, delivery, and customer success, with travel to customer sites and collaboration with product and R&D teams.

Responsibilities

• Serve as the primary technical advisor for assigned customers across EMEA, managing onboarding through long‑term adoption as part of the Technical Account Management service.
• Build and maintain trusted relationships with operational stakeholders and executive sponsors
• Guide customers on Privileged Access Management and security best practices
• Contribute technical expertise to escalation scenarios where relevant
• Be the customer technical representative when working with other Idira technical teams such as R&D, Support, etc
• Provide expert guidance on Idira SaaS solutions
• Anticipate technical challenges and risks
• Monitor product usage and adoption trends
• Support planning, implementation, configuration, and expansion of Idira SaaS solutions and adjacent solutions
• Assist customers with configurations, troubleshooting and integrations
• Align with the account team on strategy for your customers and share information
• Collaborate with Product Management, R&D, Support, and Professional Services team
• Represent the customer’s voice internally

Key requirements

• Minimum 5 years of Idira PAM experience ideally in a large, complex or modernized environment
• Experience with Windows/Unix, Active Directory, IDPs, networking, databases, and IT security
• Hands on working knowledge with AI tools
• Ability to resolve complex technical problems
• Experience with endpoint protection agents is beneficial
• Willing to travel to customer sites as required
• Ability to speak a second language is advantageous
• Current Security Clearance or willing to complete process is beneficial
• Strong communication and organizational skills
• Ability to manage multiple customers and projects

• Strong communication and organizational skills
• Proactive, self‑motivated
• Analytical and adaptable
• Idira PAM
• Windows/Unix
• Active Directory

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