M&E Account Manager

Overview

In this role you will lead the M&E account for a trophy London Bridge site, directing a team of engineers to meet contractual KPIs, SLAs, and P&L targets. You will oversee planned and reactive maintenance via CAFM, drive efficiency and potential growth, and ensure compliance across FM operations. You’ll coordinate inspections, audits, and subcontractors while safeguarding service quality and client satisfaction. This is a the role for a commercially minded M&E leader who shapes service delivery and contract performance on a high-profile site.

Pay / Benefits

• company pension scheme
• 25 days annual leave + Bank holidays
• Internal progression
• Additional training

Responsibilities

• Oversee maintenance for assets in the CAFM system, aligning with the maintenance strategy
• Analyse PPM schedules to identify efficiency gains, cost savings, and contract growth opportunities
• Manage compliance across all FM operations on the account
• Coordinate statutory inspections with internal teams and the client
• Ensure internal audits conform to policies and standards
• Provide effective subcontractor management across FM service delivery
• Investigate service failures and implement robust corrective actions
• Maintain service delivery standards aligned with SLAs and KPIs
• Hold full responsibility for the account’s profit and loss (P&L)
• Lead a team of M&E engineers

Key requirements

• Qualified in electrical installations / engineering or mechanical subject (C&G/NVQ/EAL or equivalent)
• At least 3 years as a manager within commercial building services
• Technical background
• Client facing
• Ability to lead a team
• Client management experience

• leadership
• client-facing communication
• stakeholder management
• M&E knowledge
• CAFM systems
• PPM schedule analysis

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