Senior Customer Success Manager – German Speaking (Remote)

Overview

As Senior Customer Success Manager (High-Touch) for the German-speaking market, you will be the trusted post-sales partner for n8n’s strategic enterprise customers. You own retention and expansion, guiding onboarding, adoption, and renewals while translating usage into measurable ROI. You collaborate across Support, Solutions Engineering, Product, and Sales to ensure a seamless customer experience and durable revenue. This role offers impact by deepening executive relationships and shaping value realization at scale.

Pay / Benefits

• competitive compensation
• equity
• remote-first
• 30 days vacation (Europe)
• health plans
• 401(k) retirement plan (US)

Responsibilities

• Own a select group of large, strategic enterprise customers in the German-speaking market, managing onboarding, adoption and renewal
• Develop account strategies and footprint across the customer organization (IT, engineering, business, executives)
• Lead retention and expansion efforts, driving renewals and growth in collaboration with Account Executives
• Direct customer kickoffs and success planning, aligning goals, timelines and responsibilities
• Drive onboarding and enablement for both technical and business audiences to accelerate time-to-value
• Maintain a strong operating cadence (health checks, exec syncs, QBRs) and proactively identify risks
• Quantify business value and build ROI narratives tied to adoption and outcomes
• Collaborate with Support, Solutions Engineering and Product to resolve blockers and ensure a seamless experience
• Provide structured customer feedback to Product and Engineering, sharing learnings with the CS team

Key requirements

• German native speaker with fluent business English; based in Europe (Germany ideal) and willing to travel to customers
• Senior Enterprise Customer Success experience with ownership of a strategic SaaS book; end-to-end management of kickoffs, onboardings and QBRs
• Experience with revenue ownership including retention and expansion targets and renewals/growth
• Technical acumen to engage with IT/engineering stakeholders (APIs, integrations, authentication basics, environments) and know when to bring in Support
• DACH enterprise experience with large German-speaking enterprises
• Commercial acumen and value mindset to translate product usage into ROI and executive-ready business cases
• Account strategy and operational rigor to align stakeholders and maintain structure in large organizations
• Senior stakeholder management with strong relationship-building for builders and executives
• Builder mindset with ownership and adaptability in fast-changing environments

• structured communication
• relationship-building
• cross-functional collaboration
• APIs
• integrations
• authentication basics

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