Senior Customer Success Manager, Corporate

Overview

As Senior Customer Success Manager, you will lead strategic, high-value corporate accounts to drive adoption, ROI, and renewal across global divisions. You’ll combine industry and product expertise with executive-level communications to align AlphaSense capabilities with business objectives. Your work shapes adoption roadmaps, guides onboarding and training, and informs product direction through cross-functional collaboration. This is a high-visibility role with on-site leadership and multi-day engagements that deliver measurable value.

Responsibilities

• Strategic account influence across multiple business units and senior leaders to drive renewals and expansions
• Architect deep adoption and value realization by turning usage into actionable insights and multi-quarter roadmaps
• Lead onboarding, training, and best-practice adoption for new clients both virtually and on-site
• Manage technical conversations around MCP, APIs, and LLMs with technical stakeholders
• Demonstrate executive presence in virtual and in-person settings to connect AlphaSense to senior business objectives
• Own high-stakes on-site engagements and customize sessions for diverse user groups using the Why-What-How framework
• Contribute to cross-functional initiatives (product feedback loops, mentorship programs, process innovation) to improve team efficiency

Key requirements

• 4-6+ years in Customer Success or Account Management with a track record of managing a strategic portfolio
• recognised as a “Vertical Expert”
• ability to travel ~20% of the time
• technical acumen for data integrations, APIs, and AI-driven market intelligence solutions
• identify the top 5% of users who drive sentiment and influence within an account
• excellent communication with cross-functional collaboration and on-site client interactions
• leadership mindset and willingness to contribute to AlphaSense Playbook through internal innovation

• leadership
• cross-functional collaboration
• excellent communication
• APIs
• data integrations
• Managed Content Providers (MCP)

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