Lead Service Designer

Overview

In this role you will shape high-profile digital products and services for major UK clients, including public sector organizations. You’ll work across user, technical and business operations to deliver solutions that meet user needs and drive societal impact. You’ll lead design activities, from workshops to end-to-end service blueprints, aiming for clear outcomes and business value. You will collaborate with cross-functional teams in a fast-moving, transformation-focused environment. This opportunity offers meaningful scope to influence public-sector digital transformation through human-centered design and rapid prototyping.

Pay / Benefits

• Hybrid working
• 25 days’ holiday
• Private medical health care via Vitality
• Pension contribution
• Life Assurance
• Professional certifications supported by learning and development

Responsibilities

• Deliver in the UK public sector to GDS standards and pass Service Standard Assessments
• Build strong stakeholder relationships and act as a key delivery contact
• Understand user, business and organizational context to inform design
• Analyse user needs and business objectives in complex service areas
• Create design concepts, UX designs, and service blueprints to reimagine service delivery end-to-end
• Define vision and outcomes for products, services and programmes
• Lead design workshops and design sprints with team, stakeholders and users
• Rapidly design and test digital prototypes with users

Key requirements

• Experience in agile, multi-disciplinary delivery teams
• Experience delivering new services in large and complex transformation projects
• Experience delivering in the UK public sector with GDS standards and passing Service Standard Assessments
• Ability to communicate complex business and technical challenges clearly to diverse audiences
• Ability to manage stakeholder expectations, set direction and navigate difficult discussions

• Building strong client relationships
• Collaborative working across teams and organisations
• Clear and effective communication
• User experience design
• Service design and blueprints
• Design workshops and design sprints

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