Company: Royal Holloway, University of London
Location: London
Job Description:
Overview
In this full-time fixed-term role, you will lead the Student Services Centre’s enquiry management, ensuring swift, accurate responses for students. You will work closely with colleagues across Professional Services to deliver a coordinated, high-quality student support experience. You will drive service improvements in a busy environment and respond effectively to changing requirements. This is a role for someone who excels at customer service, process optimization and cross-functional collaboration, shaping a supportive student journey.
Pay / Benefits
- Generous annual leave
- Training and development opportunities
- Pension scheme with generous employer contribution
- Cycle to work
- Season ticket loans
- Eyesight testing support
Responsibilities
- Oversee enquiry management operations within the Student Services Centre
- Coordinate with cross-functional teams to deliver seamless student services
- Drive service improvement and rapid response to changing needs in a busy environment
- Support delivery of the student journey from enrolment to completion
- Collaborate with Professional Services to ensure a well-co-ordinated service to students
Key requirements
- Commitment to delivering excellent customer service and putting students first
- Proven ability to innovate and improve processes
- Strong IT, organisational and interpersonal skills
- Ability to work under pressure and adapt to changing requirements
- Experience working with cross-functional teams in a busy service environment
- customer-focused
- innovative mindset
- resilience under pressure
- collaborative
- clear communication
- IT proficiency
…
Posted: October 10th, 2026