Operations Analyst

Overview

As an Operations Analyst at QBE, you will support the Mid Corp leadership and partner with stakeholders to plan and implement strategic initiatives. You will drive continuous improvement, support key business systems, and analyse performance metrics through reporting and scorecards. You act as a trusted advisor, improving processes and enabling self-serve access to data and tools. This role combines stakeholder collaboration with hands-on problem solving to enhance efficiency and data quality across teams.

Pay / Benefits

• 30 days holiday a year with option to buy up to 2 additional days
• Pension with 10% employer contributions
• Private medical insurance for employee and family
• Short term remote work abroad up to 20 days per year

Responsibilities

• Collaborate with business units to develop and evaluate current-state processes and recommend continuous improvement opportunities
• Act as a consultant on metrics, KPIs, reporting, and downstream impacts for internal stakeholders
• Improve team systems and communication tools to enhance data integrity and self-service access
• Build and maintain strong stakeholder relationships through exceptional service and knowledge sharing
• Gather user feedback, document processes, and oversee system upgrades to ensure initiative effectiveness
• Provide user support, testing, troubleshooting, and solutions for system issues
• Assist with gathering enhancement requirements, supporting developers, and testing changes
• Serve as department subject matter expert on policies and procedures
• Contribute to operational team plans to address key issues
• Be the point of contact for key systems and manage user acceptance testing and ongoing functionality

Key requirements

• Relevant Insurance Industry experience
• Methodical, logical, and rational problem-solving approach
• Comfort with interpreting and producing numerical data
• Knowledge of Microsoft Office 365 including Excel, Word, and PowerPoint
• Interest or involvement in Artificial Intelligence and development of agentic AI
• High attention to detail and ability to work quickly and accurately

• Communication
• Stakeholder management
• Problem solving
• Microsoft Office 365 (Excel, Word, PowerPoint)
• Data interpretation
• Reporting and KPI tracking

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