Company: Connect2Hackney
Location: London
Job Description:
Connect2Hackney is seeking a Senior Complaints Officer (Housing) to lead investigations within the Housing Transformation Team, ensuring robust complaints handling and value-for-money services. You will work with senior managers to deliver responsive, resident-focused outcomes.
The role requires extensive experience in housing complaints and the ability to manage stage 1 and stage 2 cases, offering clear decisions and strong stakeholder relationships across teams.
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Posted: October 9th, 2026