Customer Complaints Program Lead | End-to-End Ownership

Once For All UK seeks a Customer Complaints Manager to own the process end-to-end for all customer issues. You will manage Salesforce ticketing, customer communications, and resolutions, coordinating with Finance, Success, Product and other teams to drive timely outcomes and prevent recurrence.

You will build SLAs, escalation guides, and dashboards, turning patterns into actionable improvements for product, renewal, or process changes that enhance customer satisfaction.

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