Client Director HSBC

Overview

In this role you lead strategic relationships with ServiceNow’s largest accounts, guiding cross-functional teams to deliver tailored solutions that align with client outcomes. You’ll manage executive-level engagements, coordinate global resources, and drive revenue through licenses, renewals, and services. You will shape the roadmap for client success and ensure exceptional the customer experience. This is a high-impact, enterprise-facing role that spans strategy, delivery, and growth in partnership with multiple ServiceNow teams.

Responsibilities

• Act as relationship manager between customers and ServiceNow
• Lead large virtual teams to develop and implement ServiceNow solutions
• Oversee growth of global accounts and deployment of worldwide resources
• Build multi-tiered trust across client organizations, from IT teams to CXO level
• Develop clear client roadmaps and capabilities to support ServiceNow
• Achieve financial targets including licenses, renewals, and professional services

Key requirements

• 10+ years of client management with revenue-aligned account strategies
• 5+ years as a Client Director or equivalent with multi-million-dollar sales experience
• Executive-level relationship management experience
• Sales experience in IT Service Management, HR, Security Operations, Customer Service or IT Operations Management (software/IT sales)
• Proven track record of exceeding sales targets
• Experience leading virtual or matrixed teams
• Understanding of broad, macro-level IT needs for prospective clients
• Willingness to travel up to 50%

• Executive communication
• Strategic thinking
• Cross-functional collaboration
• AI integration into workflows and decision-making
• Experience with ITSM/HR/SOC/CMS/ITOM software sales
• Analytical ability to leverage AI-driven insights

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