On-Site IT Support Lead: SLA-Driven Tech & Team Coach

Telefónica Tech UK&I seeks an On-Site Support Team Leader to oversee end-to-end delivery of on-site IT support in a high-profile environment. You will act as escalation point, drive service performance, and coach engineers to maintain SLA compliance and strong end-user experience.

Lead a small team, manage workload, and collaborate with customer IT and resolver groups to ensure timely resolution and continuous improvement.

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