Senior Customer Success Lead – Global Essentials Engagement

GWI in London is seeking a Senior Customer Success Executive to join the global revenue team. You will own the strategy for driving engagement and usage across the Essentials portfolio, managing 250 accounts globally and helping to deliver high renewal rates.

The role requires a proven CS background, strong organizational and analytical skills, and the ability to work cross-functionally with product, marketing, and sales. Hybrid work with 3 days in the office is offered.

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