Operations Team Manager – Responsive Repairs
Salary: £47,525 + £2,300 Car Allowance
Location: North East
Contract: Permanent, Full-time
Are you an experienced operational leader with a strong technical background in repairs and maintenance?
We are looking for an Operations Team Manager to lead a team of trade operatives delivering responsive repairs across the North East. A key focus of the role will be ensuring urgent repairs, including those associated with Awaab’s Law, are managed quickly, effectively, and with excellent customer service.
Working within a fast-paced environment, you will be responsible for driving team performance, managing day-to-day repair operations, ensuring health and safety compliance, and delivering high levels of customer satisfaction. You will play a vital role in developing a productive, customer-focused team while ensuring repairs are completed safely, efficiently, and to a high standard.
Key Responsibilities of the Operations Manager will include:
- Lead and manage a team of trade operatives delivering responsive repairs.
- Drive performance against service standards, KPIs, and customer satisfaction targets.
- Oversee urgent repairs and complex maintenance issues, ensuring timely resolutions.
- Monitor contractor and operative performance to deliver quality and value for money.
- Ensure compliance with health and safety legislation and company procedures.
- Build strong relationships with customers and stakeholders, providing excellent service throughout.
The successful Operations Manager will have:
- Previous experience managing repairs, maintenance or property services teams.
- Strong technical knowledge of building maintenance and responsive repairs.
- Passion for delivering excellent customer service.
- Excellent organisational and leadership skills.
- Ability to motivate teams, manage performance and drive continuous improvement.
- Full UK driving licence.
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