Customer Service Advisor

Do you want to work in a fast paced, friendly, office environment? We currently have an exciting position as a Customer Service Advisor in our fantastic DAF Fleet Services team in Devizes. We offer our clients bespoke fleet management solutions to remove the administrative burden of operating their fleet.

Responsibilities

• To be a customer service champion.
• Ensure our clients fleet is compliant and they are adhering to their legal responsibilities.
• Own inspection and maintenance plan’s and communicate these to customers.
• Document all correspondence with clients in the appropriate system or database.
• General administration duties required for the smooth running of the Customer Service Department.
• Working Monday – Friday, 8am to 5pm (1 hour lunch break)

Who are we looking for as a Customer Service Advisor

• Most importantly, you’ll have a can do attitude.
• Enjoy troubleshooting and have the ability to think on your feet.
• A proven track record of providing world class customer service.
• Exceptional communication skills both written and verbal.
• A high level of IT literacy and comfortable speaking to clients on the phone and using email.
• Be organised, resilient and have the ability to work on your own initiative.
• Any experience of Fleet Management or the automotive sector would be an advantage but not essential.
• Full UK driving licence (preferred).

As a Customer Service Advisor, we can offer you

• Base salary of up to £26,437 (depending on your Customer Service Advisor experience)
• OTE £31,437 (Quarterly team bonus of up to £1,250. Qualify for bonus scheme of up to £5,000 a year once fully trained and contributing towards team targets)
• Excellent DAF Customer Service Advisor training & development opportunities – in house and manufacturer’s 22 days holiday (plus statutory), rising to 25 days after 5 years service
• Employee recognition competitions
• Company mini events, food days and much more
• Team building activities offsite
• Employee assistance programme
• Career progression opportunities
• Pension
• Death in service life insurance scheme
• Cycle to work scheme

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