Remote AI-Driven Customer Support Specialist

The Alliance is seeking a Customer Support Executive to elevate member experience by resolving queries and maximizing platform value. You will drive forward-looking initiatives, including AI agent improvements, and collaborate across teams to resolve issues quickly in a fast-growing environment.

You will be the first line of contact via email and our ticketing system, handling tickets with empathy, organisation, and a proactive mindset to keep members informed and satisfied.

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