Business Manager

We are The Light, providing a unique immersive experience that surprises and delights our guests across 14 locations in the UK. We offer a wide range of activities; cinema, bowling, karaoke, darts, mini golf, climbing walls, bars, and kitchens – we have it all! As our business continues to grow, we are seeking an experienced and driven Business Manager to lead the team and oversee the day-to-day operations of one of our dynamic venues. This is a fantastic opportunity for an ambitious hospitality professional with a strong operational background and a passion for delivering exceptional guest experiences.

Key Responsibilities:

• Lead all aspects of day-to-day business operations, ensuring a smooth and efficient running of the venue
• Deliver consistently high standards of guest experience by implementing and maintaining brand standards
• Drive footfall, increase average spend, and maximise revenue through effective local marketing and strategic planning
• Manage the venue’s full P&L, with a strong focus on cost control, labour management, and energy usage
• Recruit, develop, and coach a high-performing management team and wider operational staff
• Ensure operational processes are fully documented, trained, and regularly reviewed for efficiency and compliance
• Collaborate with head office departments to align venue operations with company objectives and brand expectations

About You:

• Proven track record in a leadership role within a multi-offer hospitality or leisure environment is essential
• Proven ability to manage large teams in a high-volume, fast-paced settings
• Commercially astute with strong financial and operational acumen
• Experience with full P&L management and data-driven decision-making
• Proficient in business systems, including POS and platforms such as Fourth Hospitality
• In-depth understanding of food and beverage operations, stock control, and staff scheduling
• Excellent knowledge of health & safety and food hygiene regulations
• A strategic and analytical mindset, with a hands-on leadership style and strong attention to detail

What’s in it for you:

• Competitive salary package
• 28 days holiday
• Private medical insurance
• Workplace pension scheme
• Employee assistance programme
• Free cinema tickets for friends and family
• Ongoing training and career development opportunities
• Employee discounts across all Light venues
• The opportunity to be part of an exciting and growing business

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