Store Manager

Store Manager at Caff Nero

We are recruiting for a Store Manager in Enniskillen. Reporting to the Area Manager, our Store Managers are at the heart of delivering the very best customer experience through amazing people, excellent coffee and brilliant business management/controls.

As a Store Manager you will take ownership of your own store, providing great customer service and the best standards of coffee and food. You will pride yourself on keeping your customers happy through fantastic service, whilst growing and developing your own team.

People

• Recruit and retain a strong team.
• Grow and develop your team by training, coaching and leading by example.
• Recognise and develop talent and encourage career progression.

Customers

• Ensure every visit leaves a lasting impression by putting the customers at the centre of everything you do.
• Support your team to deliver great customer satisfaction every single day.
• Keep the customer and back-of-house areas safe, clean, organised and ready for service.

Coffee

• Lead your team so that, through great training, quality ingredients and exceptional service, every customer is served their perfect coffee, every day.

Business

• From open to close you lead your team to deliver exceptional operational standards, never missing an opportunity to drive profitable sales.
• Achieve operational profitability through strategic cost control and exceptional service.

The right person:

We have a very special culture and an open and friendly style of working. We move at pace and with lots of energy. We are looking for people with warmth and a positive outlook, who genuinely enjoy working with others.

About you:

Maybe you’re looking to take the next step in your career journey? Perhaps you want a move into the growing world of coffee? You might already be a Store Manager and love the Caff Nero brand. Whatever you’re doing, if you have experience of leading, developing and nurturing a team in a busy, customer facing environment, we would love to hear from you.

You will be driven by a pride and focus to make things the best they can be. You will care about your team, your store and your customers, never settling for less than the best.

• You’ll have experience as a leader, ideally within the hospitality or retail sector.
• You will have good commerciality, helping guide your team to perform.
• You will be customer focused.
• Youll have brilliant communication and organisation skills youll be proactive and professional.

Its a busy job, but its great fun and with the right approach it will be unforgettable.

Store Manager benefits:

• Performance related bonus of between £3,500 – £5,500 per annum (dependant on role and store).
• Brilliant training and development to get you up to speed in your role and beyond.
• The opportunity to grow your career and develop personally.
• Unlimited free handmade drinks and up to 75% off food and packaged drinks when youre on shift.
• 50% off all handmade drinks and 40% off everything else when youre off shift.
• Recommend A Friend Scheme, giving you the chance to earn up to £750 if you refer new people to join the team.
• Cash plan healthcare scheme.
• Length of service recognition.
• Access to our benefits platform, with hundreds of discounts, rewards and offers.

If this sounds like your perfect next role then we would love to hear from you!

Application question(s):

• Our stores open early and some stay open late. If you are working an opening shift you would need to be at work approximately 45 minutes before the store opens. If you are working a closing shift you will be in store up to 30 minutes after it closes and it is very important that you have checked that you are able to travel to the store you are applying to. Can you confirm that you have looked into your commute and you can travel to the location to which youve applied in order to fulfil the range of possible shifts?
• How would you travel to the store if you were successful, and how long would this take you?
• Keeping the customer and back-of-house areas safe, clean, organised and ready for service is an essential part of everyones job. If you join us you will share this responsibility with the team, and some examples would be clearing and cleaning tables or ensuring the toilets are kept to the high standards our customers expect. Are you comfortable completing these (and other) cleaning tasks as part of your daily routine in-store?
• Do you have experience in a management role within a busy customer facing environment?
• The role you are applying for is a permanent one. If you are looking for temporary work or can only do the advertised hours for a short period of time, unfortunately this would not be a suitable role for you. Are you able to commit to a permanent role?
• Our stores are typically open 7 days a week, with some opening early and some closing late. Please tell us your availability to work during a typical week. If you are selected for interview we will discuss this with you in more detail.

Work authorisation:

• United Kingdom (required)

Work Location: In person

WHJS1_NI

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