Group Customer Experience Lead (Insights & Change)

Kelling Group in Normanton is seeking a Group Customer Experience Manager to be the voice of the customer across the Group. You will capture feedback, drive changes, and oversee customer metrics to improve the customer journey.

Reporting to the Director of Customer Experience, you will lead a small team, manage monthly CX calls, and collaborate across departments to embed effective improvements, ensuring a customer-centric culture throughout the organisation.

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